Byron Bay Tiles & Bathrooms – Terms and Conditions



These terms & conditions (“Terms”) are incorporated into and form part of the Contract between you and us for the supply of the Products. You should read these Terms carefully before making an Order.

In these Terms: “we”, “us” and “our” mean BYRON BAY TILES AND BATHROOMS (ABN 76 634 037 700); and “you” and “your” mean the purchaser of the Products entering into the Contract with us, whose details are set out in the Contract.



2.1 You may only accept a Quote within the period stated in the Quote or, where no period is stated,

within 30 days after its date of issue.

2.2 We reserve the right to:

(a) withdraw a Quote at any time; or

(b) refuse an Order based on a Quote within 7 days after the date of the Order.



3.1 If we accept your Order, by confirming the Order or accepting your deposit for the Order, the parties will have created a contract for the supply of the Products and you are deemed to have accepted these Terms.

3.2 The Contract documents consist of the Quote, the Sales Order, the Invoice, and these Terms.

3.3 All prior negotiations, representations, and agreements, whether in writing or verbal, are

superseded by these Terms.

3.4 Subject to clause 3.5, if there is a conflict between the Terms and any other documents which make up the Contract, the following order of priority will apply: (1) the Terms (which has priority over all other documents); (2) the Invoice; (3) the Sales Order; and (4) the Quote.

3.5 The Contract is subject to any condition specifically set out in the Invoice as a special condition. If there is a conflict between any special condition and any provision of the Terms, the special condition will prevail.



4.1 You agree to pay us the Price and any other amounts payable under these Terms.

4.2 The Price, and any other amount payable under these Terms, is inclusive of GST. You must pay us an amount equal to the GST (shown on the Invoice) for the taxable supply made to you in addition to the Price and any other amounts payable under these Terms.

4.3 You must not withhold, make deductions from, or set-off, payment of any money owed to us for any reason.

4.4 We may, at any time either before or during the Contract, by notice to you in writing, vary the

Quote or Price:

(a) to correct any typographical or clerical errors; or 2

(b) because of any increase in costs beyond our reasonable control, including the cost of freight, insurance, customs duties, exchange rates, shipping expenses, and other charges affecting the cost of production or supply, or because of the introduction or variation of any legislation, regulation, or government policy.



5.1 You must pay us the deposit set out in clause 5.2 at the time you make an Order.

5.2 The deposit required for an Order is:

(a) for standard Products (in stock or ordered), 30% of the Price (inc GST); and

(b) for a Special/Indent Order, 50% of the Price (inc GST).

(c) for orders delivered within 2 weeks, full payment is required.

5.3 You must make a progress payment equal to 75% to be paid 60 days from invoice

5.4 You must make full payment of the balance of the Price, and any other amounts payable to us under these Terms, prior to the dispatch of the Products from our warehouse or the collection of the Products.

5.5 Payment of an amount is deemed to be received by us when the payment is made in cash or when the proceeds of other methods of payment are cleared and credited to our nominated bank

account. Payments by cheque are at our absolute discretion.

5.6 We will charge you a 1.5% surcharge for all credit card payments.

5.7 You must reimburse us for the full amount of any bank or other fees associated with any

dishonoured payments, and for any legal expenses, debt recovery expenses, and other expenses, in connection with any action by us to recover money from you.



6.1 You may not cancel an Order except with our written consent.

6.2 We may, in our absolute discretion, allow you to cancel an Order if:

(a) it is not a Special/Indent Order;

(b) we have not ordered the Products from our supplier, or the Products are not yet available for collection or delivery; and

(c) you pay us the Cancellation Charges and any restocking/return freight fees

6.3 If you cancel or fail to complete an Order without our written consent, you agree to indemnify us

for, and must pay us immediately upon our demand, all Loss that we may suffer as a result of such cancellation of, or failure to complete, the Order.

6.4 We may cancel an Order at any time prior to the collection or delivery of the Products, with no

liability to you for any Loss in respect of that cancellation, other than to repay you any amount of the Price you have already paid us, in the following circumstances:

(a) the Products are no longer in stock and we are unable to re-stock the Products (for example, the Products are discontinued, or we are unable to obtain a further supply of those Products for any reason);

(b) we are not satisfied with the quality or appearance of the Products and have decided not to supply those Products to you; or

(c) because of an event outside of our control.



7.1 Generally, you may not make any changes to a Special/Indent Order. However, in our absolute discretion, if we are reasonably able to accommodate the request without us incurring any Loss, we may allow you to make the changes, provided you pay us for any additional costs.



8.1 The Products that we will supply to you are described in the Invoice and the description on

the Invoice prevails over all other descriptions of the Products including any specifications provided, or enquiry made, by you.

8.2 It is your responsibility to ensure that the specifications or properties of the Products stated in the Invoice will be fit for your intended purpose of the Products. You acknowledge and warrant that you are satisfied that the specifications of the Products stated in the Invoice are correct and appropriate for the purposes for which you require the Products.

8.3 If you wish to match the characteristics of any Products to other tiles that you have purchased or used previously, then it is your responsibility to check that the Products are suitable before ordering them.

8.4 Any performance figures (“figures”) or technical test results (“results”) for the Products provided by us or the manufacturer of the Products are estimates and are subject to the general tolerances applicable to such figures or results. Any figures or results provided are for your information only. We are not liable to you for the failure of the Products to attain such figures or results. You agree to release us from all Claims by you, and indemnify us for any Claims made by any person, in connection with any figures or test results provided to you in regard to the Order or your use or reliance on any such figures or test results.

8.5 You must provide us with the quantity of the Products that you require. We do not measure or

estimate the quantity of Products that you require for your project. You acknowledge and warrant that the quantity of the Products specified in the Invoice have been calculated and verified by you.

8.6 If you provide us with any specifications, design, or instructions for the Products (“materials”), you warrant that our use of those materials will not cause us to infringe any intellectual property rights of any person. You agree to indemnify us from and against any Loss suffered by us arising

from, or in connection with, any breach of that warranty.

8.7 The Products may be slippery, especially when wet, and you should take all necessary precautions in areas where the Products are exposed to any liquids.



9.1 If the Products are not being delivered by us, you must collect the Products from us. We will notify you of the date and location for collection of the Products.

9.2 The collection date and time that we provide to you is an estimate only. We are not liable for any Loss suffered by you or any other person because of, or in connection with, the delay in the

availability of the Products.

9.3 You may not cancel the Order, or make a Claim against us, because of delay in the availability of the Products. 4

9.4 You must inspect the Products at the time of collection to check that the Products are in

accordance with the Invoice.

9.5 We are not liable to you for any Loss suffered by you or any other person arising from, or in connection with, the collection of the Products from us or the handling of the Products once collected.



10.1 If you require the Products to be delivered, you must provide us with delivery instructions upon

our request. We will notify you of the delivery costs after we receive the delivery instructions. You must pay the delivery costs before we will arrange the delivery of the products.

10.2 We may vary the delivery costs to include further charges if you vary your delivery instructions. Any variation to the delivery instructions is only permitted if we give you our written consent.

10.3 The delivery date and time that we provide to you is an estimate only. We are not liable for any Loss suffered by you or any other person because of, or in connection with, the delay in the delivery of the Products.

10.4 If we deliver any of the Products by instalments, and any one of those instalments is defective for any reason:

(a) it does not constitute a repudiation of the Contract; and

(b) the defective instalment is a severable breach that gives rise only to a claim in respect of that defective instalment.

10.5 You must ensure that a member of your Personnel will be at the Delivery Address on the Delivery Date to accept any delivery of the Products and sign the delivery docket on your behalf.

10.6 We may deliver the Products to any person at the Delivery Address who has apparent authority to receive delivery of the Products.

10.7 The signature of a member of your Personnel, or such other person who has apparent authority to receive delivery of the Products on your behalf, on our delivery docket will represent acknowledgement by you that the Products have been supplied.

10.8 You must inspect the Products on delivery. You will be deemed to have accepted the Products as is on delivery, unless you provide us with written notice within 48 hours of delivery that you purport to reject the Products and a written detailed explanation for the purported rejection.



11.1 Other than as provided in these Terms or as otherwise required by the provisions of the

Australian Consumer Law, we do not accept the return of any Products/leftover products.

11.2 We may, in our absolute discretion, provide store credits for the return of undamaged standard

stock items, if all of the following conditions are met:

(a) we give you our prior written consent for the Products to be returned to us;

(b) the Products are returned to our supplier, within 30 days of the delivery or your collection of the Products;

(c) the Products are from our suppliers current stock and match current stock shade; 5

(d) the Products are returned in their original packaging, undamaged, and in saleable and ‘as new’ condition; and

(e) the supplier has inspected the Products and confirmed in writing that they are accepted for return.

11.3 If we accept a return of any Products, a restocking fee of 30% of the Price will apply, along with return freight.

11.4 We will not accept a return of any Products:

(a) which are Special Order/Indent;

(b) if the Products are used, installed, laid, damaged, or altered in any way;

(c) if the Products were sold to you at any sale, clearance, or discounted price; or

(d) if the Products are sold as second quality.



12.1 Until the Products are installed, you should store the Products in a safe environment:

(a) on level dry ground and under cover;

(b) in a manner that would avoid damage and staining to the Products (for example, away from water and substances that could damage the Products including chemicals and hazardous substances); and

(c) not have other products, machinery, or other items stored upon or leaning on the Products.

12.2 Before installing the Products, you must check that the Products match the Invoice and are fit and proper for installation. If not, you must notify us in writing and provide us with a detailed explanation within 48 hours of delivery or collection.

12.3 You are responsible to inspect the Products again after a small quantity of the Products have been installed and any paper or other covering removed, to ensure that the Products are correct and acceptable to you, before installing the remainder of the Products. This applies for all Products, including paper faced mosaics.

12.4 Once the Products are installed, we have no responsibility for the Products and the Products are deemed to be accepted by you as fit for your intended purposes.

12.5 We recommend that you employ a qualified and skilled tradesperson to install the Products. We have no responsibility for the installation of the Products by any tradesperson, even if we recommended the tradesperson. You should make your own enquiries as to the competency of any tradesperson recommended by us.

12.6 The Products should be installed and maintained strictly in accordance with the manufacturer’s

instructions and any relevant Australian standards.

12.7 Some Products may require surface sealing or other special treatments, prior to, during, or after

installation. The appropriate sealing or treatment products must be purchased separately. You should consult with your tradesperson to ensure that the Products are installed correctly and using suitable products.

12.8 You should consult with your tradesperson to ensure that the Products are installed

appropriately having regard to their shape and size. We recommend that you do not install tiles with a dimension of 400mm or greater in a brick bond pattern. 6

12.9 You acknowledge and agree that we are not in any way liable for any damage, staining, or

destruction, of the Products, or for any Loss suffered by you or anyone claiming through you,

resulting from or in connection with:

(a) the storage of the Products;

(b) the installation of the Products;

(c) the sealing, cleaning, or maintenance of the Products; or

(d) any instructions provided by the manufacturer.



13.1 We exclude all express and implied guarantees, conditions, and warranties in relation to the

Products, except those guarantees, conditions, or warranties that cannot be excluded by the

Australian Consumer Law or any other applicable law.

13.2 We agree to supply you with Products that:

(a) match the description in the Invoice;

(b) are free of third-party claims; and

(c) are of acceptable quality as required under the Australian Consumer Law.

13.3 The Products are not manufactured by us. Any warranties by the manufacturer of the Products

are accepted by you as the only warranties given to you for the Products. Where the Products carry

a manufacturer’s warranty, we will, if and when required to do so, use reasonable endeavours, at

your cost, to assist you in getting the benefit of that warranty from the manufacturer.

13.4 You acknowledge and agree that the Products will be deemed to be of acceptable quality, fit for their purpose, and are not defective, and that we do not give any guarantee or warranty for the Products, and that we are not liable for any Claims in respect of the Products, if:

(a) the Products have variations or irregularities, which are characteristic of material such as fired clay, ceramic, vitrified porcelain, concrete, cement, glass, terracotta, natural stone, and engineered

stone products, including any crazing, blemishes, specks, spots, smudging, or hazing and variations in finish, colour, shade, dimensions, patterns, veining, marking, texture, straightness, surface, density, weight, and durability, or they fade or change colour over time;

(b) the Products have minor omissions or defects, being omissions or defects, which do not materially affect the appearance or normal use of the Products;

(c) any damage or faults were caused, or contributed to, by you, your Personnel, or any person acting on your behalf, as a result of:

(i) intentional or accidental damage by any person;

(ii) improper transport, handling, or storage of the Products;

(iii) improper or faulty installation of the Products, or failure to install the Products in accordance with the manufacturer’s instructions or Australian standards, or improper application of sealers or treatments to the Products;

(iv) exposure of the Products to chemicals, hazardous substances, salt air or water, industrial uses (except as agreed in writing), or excessive moisture; or

(v) any cause not in our control; or

(e) any damage is the result of, or connected to, any other cause disclosed in any document forming part of or attached to the Contract.

13.5 You acknowledge and agree that our liability for a breach of any guarantee, condition, or warranty implied by the Australian Consumer Law, or any other law, is limited to, and will be completely discharged by, our choice of any one of the following:

(a) the supply of replacement Products or the supply of equivalent Products;

(b) the repair of the Products; 7

(c) payment of the cost of replacement Products or of acquiring equivalent Products; or

(d) payment of the cost of having the Products repaired.

However, in undertaking the above, we will not pay for the cost of removal or reinstallation of the Products or for any Loss referred to in clause 13.6 (b).

13.6 You agree that, to the extent permitted by law:

(a) the remedies set out in clause 13.5 will be your sole remedy in connection with any breach of the terms of the Contract or any breach of any guarantee, condition, or warranty in respect of the Products supplied to you;

(b) we will not be liable to you for any Loss (including for the cost of removal or reinstallation of the Products, direct or indirect damages, or injury to any person or property), resulting from a breach of any guarantee, condition, or warranty, or from any defective materials or faulty workmanship, or otherwise arising out of or in connection with the supply of the Products, whether or not caused by our negligence, default, act, or omission; and

(c) our liability, if any, is limited further as set out in clause 14.



14.1 In the event that we are liable to you for any Loss or Claim in relation to the Contract, or the supply of the Products, or otherwise in connection with the Products, you agree that our liability to you for such Loss or Claim will be limited in total to a maximum amount of the Price, or the part of the Price, you have paid us.

14.2 Despite any other provision, you agree that we will not be liable to you or any other person for

any Loss or Claim of any kind whatsoever, in connection with the Contract or the Products, arising directly or indirectly, whether under statute, contract, tort, negligence or otherwise, in relation to any indirect or consequential loss (including, but not limited to, any loss of actual or

anticipated profits, revenue, savings, production, business, opportunity, access to markets, goodwill, reputation, publicity, or use) or any other remote, abnormal, or unforeseeable loss, or any similar loss, whether or not in the reasonable contemplation of the parties.

14.3 Nothing in these Terms is to be interpreted as having the effect of excluding, restricting, or modifying any applicable provisions of the Australian Consumer Law or any other applicable law except to the extent permitted by such legislation.



We will not be liable to you for any failure to perform, or delay in performing, our obligations under these Terms, if the failure or delay is due to any circumstances beyond our reasonable control (including, but not limited to, unavailability of materials, strikes, lockouts, outbreaks, epidemics, pandemics, natural disasters, fire, war, acts of God, transport difficulties, or Government decrees, proclamations, or orders). If any such failure or delay continues for a period of 14 days or more, we may at any time terminate the Contract. If we terminate the contract, the only remedy available to you is a refund of any part of the Price you have paid us for Products that we are unable to supply to you.



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